Process: How to Manage Attendees and Waitlists

  Managing Attendees and Waitlist

As an event organiser, you need to ensure that everyone who wants to attend can do so, while also keeping an eye on the number of attendees to make sure you don't go over capacity. This article will provide a comprehensive guide on how to manage attendees and waitlist effectively. The guide demonstrates how to view, remove and update the attendees' status, as well as manage the event waitlist. 

Managing Attendees

To view the attendees registered to an event, navigate to Admin Events, click on the ellipses icon for the desired event session and then select View Attendees. 

You will be able to see all the attendees registered for the event, along with their current status, role, team, and location:

Removing Attendees:

To remove the attendee from the event, click the ellipses icon in their row, and select Remove attendee from event:

Updating Attendee Status:

To bulk change the status of users, tick the applicable attendees' checkboxes (located on the left of the attendees' name), and then click on the Change Status dropdown menu:

You have the following options to update the attendee status:

1. Attending
2. Cancelled
3. Attended
4. Not Attended

Downloading Attendee List:

To download the registered attendees to a CSV file, select the download icon located on the right-hand side of the screen:

  Please note, the download will include all profile fields, as well as any available form questions that were present and the corresponding attendee responses.

Managing Event Waitlist

To view the event waitlist, navigate to Admin Events, click on the ellipses icon for the desired event session and then select View Waitlist.

Similar, to the Attendee page, you will be able to view all learners registered for the waitlist, their email and current status: 

Updating Attendee Waitlist Status:

There are two ways to update the status of the learner on the waitlist:

1. To bulk change the status of learners on the waitlist, tick the applicable leaners' checkboxes (located on the left of the learners' name), and then click on the Change Status dropdown menu to update. 
2. Click the ellipses icon in their row, and then select the option to Add an attendee to the event or Remove the attendee from the waitlist 

Download Event Waitlist:

To download the event waitlist to a CSV file, select the download icon located on the right-hand side of the screen:

  Please note, the download will include all profile fields, as well as any available form questions that were present and the corresponding attendee responses.