WELCOME EMAIL

1. Upon registration/account creation, a welcome email will be triggered and sent to the registered email address of the learner.
2. The welcome email will have a Call-to-Action button (such as START NOW, or CLICK HERE), which will direct the learner to a password setup page.
3. Enter a new password in the “New Password” field and click CHANGE MY PASSWORD (note that some organisations may have different password complexity requirements, which will be displayed on screen).
4. After resetting the password, a success message will be displayed, and you will be redirected to the login screen.
5. Enter your registered email address/employee ID (subject to your organisational requirements), your new password, and click LOG IN.

       

NOTE: The welcome email template may differ between organisations, with varying designs and information presented, but will always contain the Call-to-Action button.